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Why do you require a credit card to hold an appointment? Will it be charged in advance of the appointment or can I pay some other way after the massage?
We require a valid credit card to hold all appointments but we do not charge your card in advance. On the day of your appointment, you can either ask us to put the charge through on the card on file or provide alternate payment in the form of cash.
What is your cancellation policy? Why do you charge a cancellation fee?
Our policy is to charge the full appointment fee in the event that an appointment is missed or cancelled with less than 24-hours notice. We understand that it may feel frustrating to pay for a service you don’t receive however, this is a way for us to protect our therapists and be sure they are getting paid for their time. Simply put, if someone misses an appointment without notice, it prevents that therapist from working during the reserved time. In some cases that can represent up to 1/3 of the therapist’s earnings for a day. Thank you for your understanding!
Do you accept tips?
Yes. If you feel like your massage was exceptional and you would like to tip above the price of the session you are welcome to do this, however, it is not necessary. We have priced our services at a fair market rate for our area so please don’t feel like you have to tip especially if it would be a burden to do so in any way.
I like to book last-minute/same-day appointments. Can I do that online?
Yes, as long as we have a masseuse therapist available you may do so.
Will I be/do I have to be covered during my massage?
Unless your therapist directs you otherwise, you are invited to undress to the level of your comfort during your massage. Many people remove all but underclothes or some people undress completely. Regardless of how much clothing you elect to leave on, we ask you to start your session completely covered by the sheets and blankets provided. Your therapist will then uncover each area of your body as they work on it, working to maintain your privacy and comfort as they go.
What happens if bad weather is expected?
Generally, we will be in touch the day prior to the expected bad weather to make arrangements for the next day and to notify you. If we feel it might be unsafe for our therapist to come to the appointment, we will contact you in advance to reschedule.
We verify that all therapists are fully insured with protection policy. This guarantees that both the client and therapist are cared for.
We care about the safety of our clients and therapists. That’s why we require clients to make booking information before every massage and conduct background checks on all therapists.
Whether you have questions about the site, re-scheduling of your booking appointment, or massage in general, our concierge team is available 24/7 via email and online chat.
After every appointment, clients and therapists can provide anonymous feedback about their experience. Our Trust and Safety Team reads every review and will quickly reach out to ensure any dissatisfaction is addressed.
Our masseuse and masseurs are trained professionals and maintain high standards of hygiene by keeping hands and materials clean and using fresh linens during every appointment.
By using our site from booking to post-massage transaction, we’re able to ensure a safe and secure experience from beginning to end. It's to verify your background using the legit info
Our secure platform ensures your money gets to the therapist—that’s why we always ask you to just pay the booking fee through our site to guarantee you a protected transfer of funds.
Our RMTs are required to successfully complete the COVID-19 Health and Safety Protocol tests developed by Public Health in the province in which they practice.
Before and after your treatment, RMTs will thoroughly wash their hands, forearms and elbows with soap and water. They will also have health approved hand sanitizer on hand (alcohol-based, with 60%-90% alcohol).
Therapists are required to use a “wipe twice” method on surfaces (wipe once to clean, wipe again to disinfect) using high quality products.
We screen all therapists daily for COVID-19 symptoms before allowing them to accept appointments. They are also encouraged to take their temperature daily.
For each treatment session, your therapist is required to keep detailed records of the infection prevention and control practices they followed.
Your therapist will clean all surfaces of the massage table including the face cradle, and use a disposable face cradle cover that is changed between clients.
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